Commitment to Sustainability

Our Sustainability Philosophy

Ayala is committed to contributing to the UN Sustainable Development Goals and we view our businesses as opportunities to create shared value. In 2012, our group management committee approved our sustainability philosophy. In 2013, the Ayala group underwent into a materiality process which resulted in its 360° Sustainability Framework. This was enhanced further through our alignment with the UN SDGs, which was declared in the 2014 Sustainability Report—even before the SDGs were formally launched in 2015. To ensure our framework is in line with the growth of our businesses, we conducted workshops in 2017 to improve and update our 360° Sustainability Framework. This updated model continues to prioritize three focus areas: Economic, Environmental, and Social. As part of our commitment to, and as a founding member of the UN Global Compact Network Philippines, we also incorporated its10 Principles, resulting in a more holistic framework

Management Approach

In line with our commitment, we continue to improve the economic value we deliver as we responsibly manage our impact on the environment and society. The inputs and expectations of our stakeholders are important to us, and in response, we practice good governance and remain proactive in our engagement with them. We continue to pursue opportunities that will help us improve and be more effective.

Business Sustainability

Long-term, sustainable growth is a key priority, and we strive to expand our businesses in both the local and global arena. Guided by the UN SDGs, we look at how we can further improve our bottom line while being transformational to society and the environment. We also continue to explore possibilities in underserved sectors.


We are committed to the efficient use of our natural capitals, while ensuring the proper control of our waste and greenhouse gas emissions. We integrate environmental parameters into business operations and establish green practices in the workplace. We aim to go beyond SUSTAINABILITY PHILOSOPHY AND FRAMEWORK (102-31) regulatory compliance, apply best practices, and adopt global voluntary standards on environmental and social responsibility.

Products and Services

Improving quality of life is a main driver in the development of our products and services. We pursue excellence to empower more customers and enhance their experience. We keep the needs of marginalized communities in mind, and seek innovative ways to reach them and increase our support for nationbuilding. The design of our products and services also takes into consideration our environmental footprint.

Supply Chain

We observe sustainability practices in dealing with our suppliers, and prioritize those that adopt sustainability principles. In line with the principles of good governance, we choose suppliers based on their adherence to human rights. We welcome community-based entrepreneurs and cooperatives.

Human Resources

We recognize that our employees are our first customers. Their well-being is our priority and we ensure they work in the safest and healthiest possible environment. We provide work that encourages professional and personal growth, and we ensure they have avenues to develop their interests. We encourage our employees to be proactive in contributing to sustainable business practices.

Community Involvement

We value education, cultural development, gainful microenterprise, and health and wellness. We ensure that these are cultivated and promoted in the communities with whom we interact.

Our Sustainability Framework

Ayala’s 360º Sustainability Framework embodies our sustainability philosophy as a business group. We developed this framework by studying our impacts on the environment, society, and economy amid global, national, and local sustainability challenges. We identified external factors and revisited our internal assumptions that affect our businesses. We developed management strategies to help us mitigate risks and take advantage of emerging opportunities.

This framework gives a comprehensive view of the material aspects, indicators, and metrics that are relevant to our businesses. We will regularly assess our performance on these parameters by integrating results into our periodic internal reporting processes.